At Billing Clerks, we prioritize the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.billingclerks.com. We are committed to upholding the highest standards of data protection and ensuring that your personal information is secure.
Applicability:
This Privacy Policy applies to all information collected through www.billingclerks.com and by Billing Clerks, its subsidiaries, and affiliates.
Information We Collect
We may collect the following types of information from visitors to www.billingclerks.com:
- Personal Information: When you fill out forms, place orders, or register on our site, you may be asked to provide your name, email address, phone number, or other personal details. Submission of this data is voluntary, and you may choose to visit the site anonymously.
- Non-Personal Information: We collect non-identifiable data such as your IP address, browser type, operating system, and site navigation patterns. This helps us improve the user experience on our website.
Customers & Accounting Clients:
At Billing Clerks, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and manage your data. This policy outlines the personal information we collect when you use our services and explains why we collect it.
Information We Collect and Why
We collect the following types of personal information to provide and customize our services:
- Information You Provide
What We Collect: Your name, company name, email address, phone number, and other details about you and your business.
Why We Collect It:
To set up your account and verify your identity.
To provide you with our services, including invoicing and customer support.
To communicate with you via email, phone, SMS, or virtual meetings.
To market relevant products or features to you.
To comply with legal obligations. - Information of Others
What We Collect: Names and contact information of your clients, employees, or other individuals you provide.
Why We Collect It:
To provide access to your account for other authorized individuals within your business. - Payment and Billing Information
What We Collect: Credit or debit card details, billing addresses, and transaction information.
Why We Collect It:
To charge for our services, products, and features securely through our third-party payment processor. - Information About Products or Services
What We Collect: Details about the products or services you purchased, viewed, or considered.
Why We Collect It:
To provide you with a personalized platform experience.
To enhance our services and improve usability.
To market relevant products or features to you. - Usage and Access Information
What We Collect: Information about how you access our services, including device type, browser, network connection, IP address, and interaction with our platform.
Why We Collect It:
To ensure the platform operates efficiently and to improve user experience.
To identify and fix errors.
To detect and protect against security threats, fraud, and illegal activity.
To personalize your experience on the platform. - Customer Support and Feedback
What We Collect: Any feedback, questions, or customer support requests you provide.
Why We Collect It:
To offer customer support and resolve issues.
To improve our services based on your input.
To showcase client experiences with existing or prospective clients. - Audio and Video Information
What We Collect: Audio or video recordings when you contact us for customer support.
Why We Collect It:
To train our employees and improve our services.
To ensure our support processes meet quality standards. - Third-Party Information
What We Collect: Firmographic or demographic information from partners, including referral, promotional, and joint marketing partners.
Why We Collect It:
To enhance and personalize our services.
To identify ways to improve platform usability. - Bank and Financial Information
What We Collect: Business or personal bank account details, including transaction history, balances, and vendor information when you connect your account with our platform.
Why We Collect It:
To provide real-time financial activity updates.
To assist with account reconciliation.
How We Use Your Information
We use the information we collect to:
- Provide, customize, and improve our services.
- Ensure the security of your data and prevent fraudulent activity.
- Comply with legal requirements.
- Communicate with you and offer customer support.
- Market relevant features and services to you.
Security of Your Information
We use industry-leading technology and best practices to safeguard your personal information. This includes Secure Socket Layer (SSL) encryption and strict access control for authorized personnel. Payment and billing information is securely stored and processed through trusted third-party providers.
Third-Party Disclosure
We do not sell or trade your personal information. We may share your data with trusted third parties, such as partners and service providers, who assist in the operation of our website or delivery of services. These parties are required to maintain the confidentiality of your information.
Legal Compliance
We may disclose your information if necessary to comply with legal obligations, protect our rights, or enforce our terms of service.
Use of Information
The information we collect may be used in the following ways:
- To improve customer service: Your information allows us to respond to your service requests and support needs more effectively.
- To enhance website functionality: Understanding visitor behavior helps us make necessary updates to improve the overall user experience.
Data Security
We take the security of your data seriously. Here’s how we protect it:
- Confidentiality Agreements: We sign a Confidentiality Agreement with each client. We also require our staff to sign Non-Disclosure Agreements.
- Facility Access: Access to our facility is limited to authorized staff only, all of whom are thoroughly vetted and hired through referrals.
- Data Storage: Your sensitive data, such as payment information, is transmitted via Secure Socket Layer (SSL) technology and encrypted in our secure databases. After a transaction, sensitive information like credit card details is not stored on our servers.
Cookies
Billing Clerks does not use cookies to track your activity on www.billingclerks.com.
Disclosure of Information
We do not sell, trade, or transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website and conducting business. These parties must agree to keep your information confidential. We may also release your information if required by law, or if necessary to enforce our policies or protect our rights, property, or safety.
Non-personally identifiable information may be shared with third parties for marketing, advertising, or other uses.
Third-Party Links
Occasionally, we may include third-party products or services on our website. These external sites have their own privacy policies, and Billing Clerks is not responsible for their content or practices. However, we aim to maintain the integrity of our site and welcome feedback about these external links.
Compliance with Privacy Laws
We are fully committed to complying with key privacy regulations, including but not limited to:
- FTC Safeguards Rule for Accountants
- Children’s Online Privacy Protection Act (COPPA): We do not collect information from individuals under 13 years of age.
- California Online Privacy Protection Act (CalOPPA): We will not distribute your personal information without your consent.
- CAN-SPAM Act: We adhere to email communication guidelines and do not send misleading or unsolicited marketing messages.
Your Consent
By using our website, you consent to the terms of this Privacy Policy.
Changes to Our Privacy Policy
Billing Clerks reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the modification date will be updated. If we make significant changes, we will notify you via email.
Grievance Redressal
If you have any concerns or complaints regarding our Privacy Policy, you can reach out to us at support@billingclerks.com, and we will address the issue as promptly as possible.